Helping you find Internet & TV is our first priority. We may when you purchase through our links.
Our Promise
Helping you find Internet & TV is our first priority. We may when you purchase through our links.
Spectrum support depends on what you need. For bills and account changes, use Spectrum’s account support. If your internet is down, check for a local outage first, then try the troubleshooting steps. Not sure where to start? The options below are grouped by issue.
(888) 817-8322Choose the option that matches your issue.
Pay your bill, view account details and manage your services from your phone.
Download App → [On App Store OR Google Play Store]
Get help with services and equipment designed for customers with accessibility needs.
Get Accessibility Support
Call Spectrum for help with connection problems, equipment and service issues.
Number: (888) 369-2408
Follow step-by-step guides for common internet, TV and voice problems.
Open Help CenterSee real-time service outage alerts and updates for your area before you troubleshoot.
Check for OutagesGet help at a Spectrum store, including equipment swaps and account questions. Book an appointment first.
Make an AppointmentThinking about signing up or switching? Our team can help you compare Spectrum internet, TV and mobile plans, check what’s available at your address and get started with a new order.
Call (888) 817-8322
Compare Spectrum Plans →Beware of scams, Spectrum will never call, text, or email you to request personal information.
Get real-time service outage alerts and updates in your area.
Check for OutagesExplore the complete Spectrum channel line-up for your TV plan.
See Channel LineupDiscover Spectrum indoor and outdoor WiFi hotspots near you.
Explore Coverage MapDiscover comprehensive solutions from Spectrum community and industry specialists.
Find AnswersFollow these four simple troubleshooting steps when your Spectrum Internet is down:
Open Spectrum’s official contact page and choose the option that fits your issue. Have your account details ready. If you’d rather talk to us about a new plan, TVInternetUSA assistance is available at (888) 817-8322.
Check Spectrum’s official outage page or the My Spectrum app for service interruptions in your area. If no outage is reported, follow the troubleshooting steps above or contact official Spectrum support.
First check whether the problem affects one device or several. If only one device is affected, check its Wi-Fi settings. If several are offline, check that the modem and router are powered and connected, and look for an area outage. Contact Spectrum support if the problem continues. For more help, see our guide to improving your Wi-Fi.
Sign in through Spectrum’s official website or app to review your bill, payments and account details. If you need help with a charge or a payment, use Spectrum’s official account support.
Call Spectrum’s automated payment line at 833-267-6094 and follow the prompts. Have your account number and payment details ready. You can also pay online or in the app. See how to pay your bill online.
Call 855-860-9068 or use the Spectrum Mobile chat support.
Yes, if the new address is in Spectrum’s service area. Contact Spectrum through its official moving page to confirm availability and any fees, then schedule the transfer.
Fill the cancellation from on the official support page with the correct information and details. Make sure the cancellation covers every bundled service, or the ones left will keep billing.
Spectrum will never call, text or email you to ask for personal information you didn’t expect to give. Share account details only on an official Spectrum channel.
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