EarthLink offers multi-channel support for your service-related queries.
Connect with an expert for personalized assistance with technical problems, bill payment, service upgrades, and account management.
EarthLink customer service experts are available through multiple support channels. Here’s how you can reach out to them for efficient, tailored assistance:
Dial the EarthLink customer service number for new service plans or technical and account-related concerns.
For New Services: (844) 413-8999
For Technical & Support Issues: 888-327-8454
(7 Days a Week: 9 a.m. – 9 p.m. ET)
Message EarthLink support agents directly for fast, dedicated assistance on the go.
888-441-9144
Available 24/7
Find answers to common queries and concerns via live chat support.
Chat Now
Available 24/7
Log in to manage your account, billing, and services through the official website.
Visit NowManage your account, track usage, and get support via the EarthLink App.
Download Now: Apple App Store | Google Play Store
Access self-service guides with simple step-by-step instructions to troubleshoot common problems.
Explore NowStreamline your customer support experience using this helpful checklist:
Keep your ZIP code and address ready to help EarthLink customer service specialists cross-check service availability in your area.
Keep your EarthLink account number on hand to help the support team verify the contact and subscription details.
Remember the last four digits of your Social Security number to verify your identity, keeping you safe from potential threats.
Have your contact number and email address handy for faster support and stay one step ahead of the latest updates, discounts, and promotions.
Speak to an EarthLink customer service representative to explore available internet plans and choose the right one for your home.
(844) 413-8999EarthLink has been recognized by industry leaders for providing reliable internet service and maintaining consistent customer satisfaction.
2021 Most Reliable Award
2021 Customer Satisfaction Index
2021 Customer Satisfaction Award
You can reach out to EarthLink customer service experts via phone or text to report internet outages. However, it is easier to troubleshoot basic issues manually using the self-help guides or 24/7 live chat.
EarthLink agents are available via phone Monday to Sunday: 9 a.m. – 9 p.m. ET. However, you can get 24/7 support through EarthLink self-help resources, live chat, and text.
To cancel your EarthLink service, review your contract to make sure you avoid an early termination fee, then contact the customer service team via phone, and they will guide you through the cancellation process.
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