When you’re relocating for a job or moving to a new home for other reasons, you may have to say goodbye to many things, including your internet service. But with Xfinity Internet, that’s rarely the case.
Thanks to coverage in 41 states, there’s a high chance you can transfer your Xfinity services directly to your new address (within the country). What’s better is that you can schedule a transfer up to 30 days in advance, so you can take away downtime and stay connected from day one.
This guide covers everything from availability check and transfer scheduling to applicable fees and everything in between – so let’s get moving.
Step-by-Step Procedure for Transferring Xfinity Service
You can easily transfer your Xfinity Internet, TV, and/or voice service online from the Xfinity Moving page on the website. Follow these steps to get it done in no time:
- Open the Xfinity website in a browser and sign in to your account.
- Scroll down to the footer menu and find Services.
- Select Move to a new Address under Services; you will be navigated to the Xfinity Moving page..
- Click on Look up your new address to find out if Xfinity services are available in that area.
- Once the new address is verified for service transfer, provide the following info:
- Your contact number
- Your current address
- The date for termination of service at your current address
- New address
- After filling in the details, click Keep Moving.
- Xfinity will confirm if your service is transferable, and at this point, you can update/change your plan if you want.
- Next, you will see your installation options for the new address; you may or may not get to choose between self-installation and professional installation.
- For Professional Install or Self-Install Plus, you’ll have to select a date and time frame for the technician to set up and activate your service. With self-install, you can set up your equipment and activate the service as soon as you get to your new home.
- Finally, review all the transfer information: current & new address, status of equipment, plan change/upgrade, and due payments if applicable.
- When everything looks good, accept the terms of the transfer and reach the confirmation page.
Note: You may contact Xfinity Customer Service if your new address does not fall under Xfinity’s coverage areas. You can also chat with an online agent through the website to discuss available options.
Equipment: What to Bring, Swap, or Return
If you plan to keep your current service plan and qualify for self-install at your new address, hold on to your equipment. You’ll be able to set it up and activate it right after the move.
In some cases, customers are required to obtain new equipment and schedule an appointment with a technician for service installation at the new address. If this applies to you, you’ll need to return/swap the old equipment.
Lastly, if you’re not eligible for a service transfer, handing over Xfinity’s equipment following service termination is mandatory. Failure to do so may result in equipment charges.
For that, you have to initiate an equipment return request from your Xfinity account. There are two ways to go about this:
- Drop off the equipment at the nearest UPS stop; use a home-printed or prepaid return label (provided by Xfinity) for shipping.
- Visit any Xfinity retail store near you to submit the equipment and collect a confirmation receipt for the return.
Self-Install vs. Professional Install
The Xfinity self-install option is usually available, but it is recommended to go for professional installation if your residence lacks the necessary wiring or you do not have the technical knowledge to handle setup and service activation on your own.
Here’s a quick comparison of both installation options to help you decide what suits you:
Self-Installation
- No appointment needed
- Convenient/saves time
- Free of charge (a small shipping fee for self-install kit may apply)
- Limited assistance from customer support
- Requires some technical know-how
- Risk of error
Professional Installation
- The technician takes care of everything from equipment setup to service activation
- Error and hassle-free
- Installation charges up to $100 are applicable
- Scheduled appointment required
- Wait time for the technician to arrive
Self-installing Xfinity Internet at your new address can save you time and money, but are you equipped to handle it?
Prepare yourself for the task with our complete guide:
Transfer Time, Service Gaps, & Costs
You don’t have to worry about being offline when transferring your Xfinity Internet service from one address to another. Customers can schedule the transfer 30 days in advance and connect to Xfinity’s free Wi-Fi hotspots on the way.
No matter what or how many services you purchase from Xfinity, you won’t be billed for gaps in service between addresses. Moreover, no early termination fee is charged whether you continue with your current plan or subscribe to another Xfinity offer.
The only charges involved in the service transfer would be for professional installation at your new place (if self-install isn’t available or you purposely opt for a technician).
Alternatives to Service Transfer
In case your new address is not serviceable by Xfinity, you may consider a seasonal hold; pausing your service is a feasible option if the move is temporary. However, if the duration of transfer is indefinite or you do not plan to move back to your current address, terminating the service is the practical approach.
Once you’ve cancelled your service, it’s time to return the equipment and look for an internet provider that serves your new neighborhood.
P.S. When you’ve cancelled your Xfinity service and you are no longer an active customer, you can still stay connected on the go with Xfinity NOW Wi-Fi Pass; you only have to pay $10 for a 30-day pass.
After You Move: Post-Setup Checklist
- Verify autopay/paperless billing
- Update contact info
- Confirm preferred network settings
- Optimize router placement
- Run a speed test
Frequently Asked Questions
How early can I schedule my move with Xfinity?
You can schedule a transfer up to 30 days before move-in to avoid any service gap between your current and future address.
Do I pay to transfer my Xfinity service?
No, you do not have to pay for transferring your current service, but installation charges at the new address may apply.
Can I self-install Xfinity Internet at my new place?
Yes, you can set up your network and activate the service using the Xfinity app if the self-install option is available.
What if my new area doesn’t have Xfinity?
In case Xfinity does not operate in your new area, you’ll have to cancel your service and return any leased equipment.
Can I keep the service active at both places briefly?
If you wish to keep the service active at two addresses during the move, you may contact Xfinity customer service and request that they accommodate you in this matter.
