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Contact Verizon Customer Service

Verizon support representatives offer exceptional service that ensures customer satisfaction. Contact them for help with bill payment, account management, reporting outages, and more.

Ways to Contact Verizon Customer Support

Verizon customer service experts transform your problems into meaningful solutions. Connect with them via:

Phone Icon

Phone

Call a Verizon service representative to receive personalized assistance. Their service hours are:

Monday to Friday: 8 a.m. to 7 p.m. ET.

Saturday: 9 a.m. to 5 p.m. ET.

Reach out Today
Chat Icon

Live Chat

Discuss your queries and concerns with a Verizon live agent and receive prompt solutions to all your service-related issues.

Start a Conversation
Social Icon

Social Media

Follow Verizon's social media pages to stay informed about all the exciting offers. You can also contact Verizon support experts by sending a direct message on Facebook or X.

X.com | Facebook
App Icon

Verizon Official App

Manage your Verizon account, make secure bill payments, and view plan details by downloading the My Verizon App from the Apple App Store or the Google Play Store.

Learn More
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Nearest Verizon Store

To learn about the subscription options, pay your bills, or get clarity before signing up for Verizon’s services, simply visit your nearest Verizon Store.

Find the Nearest Store
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Community Forums

Ask questions, discuss service-related issues, make suggestions, and collaborate with other Verizon customers by joining the Verizon Community.

Find Answers

Verizon Bill Payment Methods

You can pay your bills in the following ways:

Visiting the Website Icon

Online by visiting the website: Verizon.com

  1. Log in at com/myverizon.
  2. Click on the ‘Bills’ option in the navigation bar.
  3. Select ‘Payment options’.
  4. Follow the instructions on the ‘Let’s set up your payment’ page.
  5. Choose a payment method, and enter your details.
  6. Confirm payment.
My Mobile App Icon

Through the My Verizon App

  1. Log in to the My Verizon App by entering your credentials.
  2. Click on the ‘Accounts’ tab.
  3. Next, select the ‘Pay Bill’ option.
  4. Choose ‘Full Balance’ or ‘Other Amount.’
  5. Confirm payment.
Customer Service Expert Icon

By connecting with a Verizon customer service expert

  1. Call (800) 837-4966 to connect to Verizon’s automated system.
  2. Follow the instructions given by the system and say ‘Pay Bill.’
  3. Select payment method.
  4. Confirm payment.
Verizon Store Near You Icon

In person at a Verizon store near your house

  1. Go to Verizon.com/findalocation to find a Verizon store near you.
  2. Show your billing statement to the cashier.
  3. Pay via credit card, debit card, or cash.
  4. Upon payment, the cashier will issue a confirmation receipt, and Verizon will send you a payment confirmation email.

Frequently Asked Questions

Is Verizon customer service available around the clock?

Yes, Verizon support representatives are available 24/7 via their social media accounts. However, if you wish to speak with an agent via phone, support hours are 8 a.m. to 7 p.m. ET, Monday to Friday, and 9 a.m. to 5 p.m. ET on Saturdays.

Follow these steps to log into your My Verizon account:

  • Go to the Verizon Sign-in page.
  • Type in your User ID or the Verizon mobile number.
  • Click on ‘Continue.’
  • Enter your password and then tap on ‘Sign in.’

To check if there’s an outage in your area, visit the Check Network Status page. Select the impacted service and then enter your address. You can also visit Verizon’s Service Outage Information page for troubleshooting tips.

1Consumer data usage is subject to the usage restrictions set forth in Verizon's terms of service;

visit: https://www.verizon.com/support/customer-agreement/ for more information about 5G Home and LTE Home Internet

or https://www.verizon.com/about/terms-conditions/verizon-customer-agreement for Fios internet.

2Price guarantee: Price guarantee for 3-5 years, depending on internet plan, for new and existing myHome customers. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotions, plan perk and any other third-party services.

3Whole-Home Wi-Fi: Wi-Fi Extender provided during Professional Setup, if recommended after Wi-Fi performance analysis, or shipped upon customer request after setup. May require the purchase of additional Wi-Fi Extenders.

4Perk On Us Credit: Availability of each perk is subject to specific terms, and age requirements. Requires one paid perk on eligible Verizon mobile phone line or eligible Fios 2 Gig, Fios 1 Gig, 5G Home Plus, or LTE Home Plus plan. Up to $10/month credit will be applied to your Verizon mobile bill as long as one paid perk remains active on either account. Perk credit canceled if paid perk removed, mobile line or home internet plan canceled, or home internet moved to ineligible plan. Perk promotional offers are not eligible for the perk discount. Credit applied in 1-2 billing cycles.

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