Connect with real humans for fast, reliable support —no tricks, no gimmicks. Just genuine customer service from Lumos.
Call Lumos customer service number for bill, account, and tech support.
(855) 465-8667Fill Lumos “Contact Us” form to get a personalized response from the Lumos team.
Fill Up FormGet immediate assistance or sign up for new services with our in-house Lumos specialists.
(844) 352-0192Sign in to your Lumos Fiber account to pay bills, view account details, and track service updates.
Sign InMonitor your network’s performance and access 24/7 remote local support via the Lumos Wi-Fi mobile app.
Learn MoreEmail Lumos with questions about Terms of Use or complaints about violations of the Acceptable Use Policy.
Email LumosVisit Lumos status center for real-time service outage alerts and incident updates.
Check for OutagesGet a complete channel breakdown for Lumos streaming TV plans.
See Channel LineupList the number of devices and average internet usage to find the perfect internet plan for your household needs.
Lumos Plan Finder ToolCall our experts now to discover the latest Lumos promotions, coupons, and bundle deals!
(844) 352-0192| Area | Address | Service Hours | Phone Number |
|---|---|---|---|
| High Point, NC (Headquarter) |
111 North Main St High Point, NC 27260 | Open 24/7 | (855) 465-8667 |
| Thomasville, NC | 25 Salem St Thomasville, NC 27360 | Monday through Friday 9:00 a.m. – 5:00 p.m. | (844) 934-0141 |
| Randleman, NC | 153 South Main St Randleman, NC 27317 | Open 24/7 | (855) 465-8667 |
| Waynesboro, VA (Headquarter) |
1 Lumos Plaza, Waynesboro, VA 22980 | Monday through Friday 9:00 a.m. – 5:00 p.m. | (540) 946-7844 |
| Daleville, VA | 1900 Roanoke Road, Daleville, VA 24083 | Monday through Friday 9:00 a.m. – 5:00 p.m. | (540) 591-3592 |
| Covington, VA | 342 North Court Avenue, Covington, VA 24426 | Monday through Friday 9:00 a.m. – 5:00 p.m. | (540) 965-6215 |
To report an internet outage in your area, call Lumos customer support at (855) 465-8667 or submit a ticket using their online contact form.
For 24/7 technical support and billing assistance, call Lumos at (855) 465-8667.
To cancel your Lumos services, contact Lumos Networks at (800) 320-6144 for immediate assistance.
If there’s an error on your bill, you can correct it using any of the following ways:
Yes, you can withhold payment for the disputed portion of your bill during the investigation, but all other charges must be paid on time. Lumos will notify you of the outcome and may adjust the bill, issue a credit, or request payment with any applicable late fees.
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